| The Knowledgebase for NonStop Support (KBNS) offers quick and easy
access to previously answered technical support questions and problems.
With solutions compiled from our worldwide Global Mission Critical Solution Centers, the
knowledgebase can save you time, increase efficiency and help you find the answers to your common questions
and reported hardware and software
problems.
The Knowledgebase is comprised of solutions which contain descriptions to problems and questions and
provide a formal fix or answer. It also contains solutions which outline a reported problem that has been
analyzed and escalated to Development but at this time does not contain a formal fix. However, many of these
types of solutions contain possible workarounds that could provide a temporary solution to a problem until
a formal fix becomes available.
Knowledge published on the KBNS website is created from actual support calls and common questions that the
GMCSC's Product Support Specialist encounter in the day to day support of our NonStop customers. Customer
feedback on knowledge contained on the KBNS website is routed back to the Product Support Specialist and is
used to improve upon the current knowledgebase. The knowledgebase is updated multiple times daily keeping
the information both current and relevant to your support needs.
Customers and support providing partners who are interested in utilizing this support tool may register at the
NonStop
eService Portal website for KBNS and other offered support tools. Please provide a current HP NonStop
system number under a current support contract when registering for KBNS access.
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