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Electronic support is available to all HP
NonStop and S5000 Server service contract customers at no additional
charge and enables our customers to access vital support information when they need it.
Registration
Customers must first register at the
NonStop
eServices Portal website to use the following tools and services.
Logon
If you have previously registered, you may go directly to the NonStop eService Portal website to
logon, change your information,
or lookup a lost password.
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Knowledgebase for NonStop Support (KBNS) |
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KBNS is a powerful search tool offering quick and easy access to
previously answered technical support questions from our world-class Global Mission Critical Solution
Centers. Access is for customers only and registration requires a valid system number under contract.
Read more about KBNS.
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Total Web Support (TWS) |
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Total Web Support (previously known as Tandem Web Support) allows
customers to submit problems and questions directly to the Global Mission Critical Solution Center. Customers may also
use this tool to create new cases, check on the status of open cases, and update notes on existing cases.
Read more about TWS
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ExpressNotice |
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ExpressNotice is an electronic tool required for all NonStop and
S5000 server support contract customers. This automatic global delivery system proactively delivers support
information directly to you. Read more about ExpressNotice
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Scout for NonStop Servers |
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Scout for NonStop Servers enables you to view, research and download Software
Product Revisions (SPRs) as well as to request Site Update Tapes (SUTs)
and Independent Product (IP) update CDs for your systems. In addition, you can use it to view Hotstuff messages,
Support Notes, SPRs for special consideration, contents of available RVUs, and to review what software products
are licensed for your systems. Scout is a vital tool for anyone involved in NonStop server system management.
Register for this tool.
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Scout for HP S5000 Servers |
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Scout for HP S5000 Servers lets you research release information, view
customer and support documentation online, access Hotstuff messages, Support Notes, and order software updates
and replacement media for HP S5000 products. Available to all service contract customers, Scout for HP S5000
Servers enables you to access the support information you need, when you need it.
Register for this tool.
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HP NonStop Technical Library |
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The HP NonStop Technical Library is the next-generation application for accessing,
searching, and viewing HP NonStop server–related technical publications and support information. Browser based
and built on Internet standards, the Technical Library replaces the Total Information Manager (TIM). NTL can be
accessed on the internet at www.hp.com/go/ntl .
Read more about NTL.
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Printable version
